How do I order?

All orders can be placed through our order link found here

 

Where can I find a menu?

Our menu can be found through our order form link.

 

Where are you located for pick up?

We are located in Brooklin, ON Canada at Thickson Road & Winchester Road. All products are available by pre-order only. We are not a walk-in business. 

 

Do you offer delivery?

We offer delivery to most of central Durham Region including Whitby, Oshawa, South Port Perry, Ajax and more. Delivery is available Tuesday - Sunday. Delivery fees are calculated after order is received. Here is a link to our delivery radius .

 

What are the delivery terms?

All deliveries are completed within a two-hour delivery window. The recipient must be present to accept the order. The purchaser is responsible for confirming availability at the delivery location. Due to the perishable nature of our products, orders cannot be left unattended. Missed deliveries are not eligible for rescheduling or refunds.

 

Order cancellation

Orders must be cancelled not later than 72 hours before order date. Orders cancelled later than 72 hours are subject to a 50% cancellation fee.

 

What are your hours?

We are open Tuesday – Sunday

Tuesday – Friday 10 – 6*

Saturday 10 – 5*

Sunday 10 - 1*  

*Orders can be picked up after hours, please note pick up time in order time if required. 

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Are you inspected/ licensed?

We are fully licenced/ inspected by the Durham Region Health Department and hold valid food handling certification.

 

Will my box/ board look exactly like the photos on your site/ social media?

Each order is uniquely handcrafted with seasonal and local fresh ingredients and therefore contents will vary, however the value of the order remains the same.

 

How far in advance should I place my order?

24 hours minimum is preferred. If you require an order sooner, please email or text us to confirm availability olivebriecharcuterie@gmail.com or 416.522.2957

 

How should I handle/ store my order?

All orders must remain refrigerated until they are ready to be consumed and should be enjoyed within 24 hours or sooner of reception. We recommend allowing your order to come to room temperature (sit for 15 - 30 minutes) before enjoying so the cheeses can produce their greatest flavour. If storing in the fridge, please remove all ingredients that could become soggy- i.e.) breads, crackers, nuts etc.

 

Can I customize my order?

Almost always! We are happy to work with you to meet your dietary & nutritional needs. Please speak with us directly to confirm.

 

Can you make my order allergen free (i.e. nut/peanut/ soy/ shellfish/ sesame etc free)?

No. While we can ensure we attempt to avoid adding those specific ingredients, we cannot guarantee any form of allergy free. We work with all common food allergens in our environment and therefore any form of cross contamination could occur.

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